Questions? We're happy to help.
Whether you're wondering about an order, curious about a product, or need a hand setting up your projector, we'd love to hear from you.
Email, Chat and Phone
Send us an email at support@novycast.com. We read every message and usually reply within one business day.
If your question is about an order, include your order number and the email address you used at checkout, and we'll be able to help you much faster.
Live chat: In the bottom right corner of the screen is our live chat.
Looking for a Quick Answer?
You might find it right away on one of these pages:
- Shipping Policy for delivery times, tracking, and shipping costs.
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Return & Refund Policy for returns and our 30-day money back guarantee.
- FAQ for setup, apps, screen size and other common questions.
And if you can't find what you're looking for, just email us. That's what we're here for.
Customer Support Hours
Monday to Friday: 09:00 to 17:00 CET
Saturday and Sunday: Closed